Privacy Policy

Introduction

Stump Removal Specialists ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Request a quote through our online form
• Contact us via email, phone, or WhatsApp
• Submit photos of stumps through our quote tool
• Fill out our contact form

This information may include:

• Name
• Phone number
• Email address
• Property address and postcode
• Photographs of your property/stumps
• Details about the stump removal work required

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. This is standard practice for most websites and helps us improve our services.

How We Use Your Information

We use the information we collect to:

• Provide you with quotes for stump removal services
• Respond to your enquiries and communicate with you
• Schedule and perform stump removal services
• Send you information about our services via WhatsApp or email (only when you've requested a quote or contacted us)
• Improve our website and services
• Comply with legal obligations

WhatsApp Communication

When you use our quote tool, your information and photos are sent to us via WhatsApp. By using our quote tool, you consent to communication via WhatsApp. WhatsApp uses end-to-end encryption to protect your messages.

We will only contact you via WhatsApp in relation to your quote request or service enquiry. We will not use your WhatsApp contact information for marketing purposes without your explicit consent.

Photo Storage and Use

Photos you upload through our quote tool are:

• Securely stored to process your quote request
• Only used for the purpose of providing you with a quote and completing your job
• Not shared with third parties except as necessary to provide our services
• Deleted upon request after your job is completed

Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our website and conducting our business
• When required by law or to protect our rights
• With your consent or at your direction

Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as required by law. Quote requests and customer information are typically retained for accounting and legal purposes. You may request deletion of your personal information at any time by contacting us.

Your Rights

Under UK data protection laws, you have the right to:

• Request access to your personal information
• Request correction of your personal information
• Request deletion of your personal information
• Object to processing of your personal information
• Request restriction of processing your personal information
• Request transfer of your personal information
• Withdraw consent at any time

Cookies

We use cookies to improve your experience on our website. Cookies are small text files stored on your device. For more information about how we use cookies, please see our Cookie Policy.

Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. While we have taken reasonable steps to secure the information you provide to us, please be aware that no security measures are perfect or impenetrable.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: